Privacy Policy

Information we collect

We collect information you provide directly to us — such as your name, email address, shipping address, billing address, and payment information when you create an account, place an order, sign up for our newsletter, or contact us.

We also collect information automatically when you browse the site: your IP address, browser type and version, device type, pages visited, referring URLs, and approximate location derived from your IP address. We use cookies and similar technologies for this — see the Cookies section below.

• Account information: name, email, password (stored hashed).
• Order information: shipping and billing address, phone number, order history.
• Payment information: card details are handled by our payment processor — we do not store full card numbers on our servers.
• Communication data: the content of messages you send us via email or contact forms.

How we use your information

We use your personal information to process and fulfil your orders, deliver shipping and order updates, respond to your enquiries, prevent fraud, and operate, maintain and improve the site.

With your consent, we may also use your email address to send marketing communications about new arrivals, guides and promotions. You can unsubscribe at any time using the link in any marketing email or by contacting us.

• Processing and shipping orders.
• Customer service and order-related communication.
• Fraud prevention and security.
• Site analytics and performance improvement.
• Marketing emails — only with your consent, and opt-out at any time.

Legal bases for processing

If you are in the European Economic Area, United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Consent — when you opt in to marketing emails or optional cookies.
• Contract — when processing is necessary to fulfil an order you placed.
• Legal obligation — where we are required to keep records (e.g. tax).
• Legitimate interests — for site security, fraud prevention and analytics, balanced against your rights.

Sharing your information

We do not sell your personal data. We share it only with the service providers and partners who help us run the business, and only to the extent necessary:

• Payment processors — to authorize and settle transactions.
• Shipping carriers — to deliver your order and provide tracking.
• Email and marketing platforms — to send transactional and, with consent, marketing emails.
• Analytics and hosting providers — to operate and improve the site.
• Legal authorities — where required by law, court order, or to protect our rights and safety.

International transfers

Your information may be transferred to and processed in countries other than your own, including the United States. Where required by law, we put appropriate safeguards in place — such as standard contractual clauses — to protect your data during these transfers.

Cookies

We use essential cookies to keep the site functioning (e.g. keeping you logged in, remembering cart contents). We also use analytics cookies to understand how visitors use the site so we can improve it.

Essential cookies are set automatically. Non-essential analytics and marketing cookies are only set after you give consent through our cookie banner. You can change your cookie preferences or clear cookies in your browser settings at any time.

Data retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained while your account is active and for a reasonable period after closure. Order records are kept for the period required by tax and accounting law.

Your rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data (the “right to be forgotten”).
• Restriction — ask us to limit processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdrawal of consent — at any time, without affecting processing already carried out.

Children's privacy

The site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Security

We use reasonable technical and organizational measures to protect your data — including encrypted transmission (HTTPS), hashed passwords, restricted internal access, and payment data handled entirely by certified processors. No method of transmission or storage is completely secure, but we work to protect your information to the standard expected of our industry.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the most recent revision. Material changes will be highlighted on the site or communicated to you directly where appropriate.

Contact us

If you have questions about this policy or your personal data, contact us through our contact page. We will respond within a reasonable timeframe, and in line with legal deadlines where applicable.