Customer Service
Real people. Real policies.
We keep our promises small and keep them. No call centers, no scripted answers — a small team that knows the products and stands behind them.
Our standards
Response timeWe reply to every message within one business day.
HoursMonday to Friday, 9am–6pm. Messages outside these hours are answered the next business day.
Sizing helpTell us what you carry and how you'll use the bag — we'll recommend the right size and silhouette.
Orders & shippingQuestions about an existing order? Include your order number and we'll trace it.
ReturnsUnworn items can be returned within 30 days. We guide you through every step.
WarrantyManufacturing defects are covered for two years. We handle claims directly.